I can't save any new scene or delete any existing scene

Mahbub_asif · 2018 年9 月 30 日 06:13

Installed V3.1.68. The issue is still there. However, The app icon is okay now

scherbakov.al · 2018 年9 月 30 日 07:40

Installed V3.1.68. The issue is still there.

coasterli · 2018 年9 月 30 日 11:52

We just added some debug log in this version, unfortunately we didn’t get anything so far. The team will be out of office in the next seven days for national holiday, so I am afraid there will no progress in next week. Sorry about that, we will look into it once the team back in office.

scherbakov.al · 2018 年9 月 30 日 14:44

Well, yes, they broke the application and went to rest. Cool!

coasterli · 2018 年9 月 30 日 14:50

Sorry for that. We can’t reproduce this issue in lab and we didn’t get any useful log to analysis so far. We will dig deeper. Thanks for your understanding.

coasterli · 2018 年10 月 8 日 05:47

@scherbakov.al @Olga.iso @Mahbub_asif

We have released 3.1.69 via internal testing channel. In this version, we added more debug log and new log upload service. Hope we could get the error log this time.

Thanks for your support on this case.

scherbakov.al · 2018 年10 月 8 日 09:05

I updated. I use the Chinese server. My save error:

coasterli · 2018 年10 月 8 日 09:49

I have found something may has something to do with this issue. Will release 3.1.70 via internal testing channel, please help to verify. Thanks!

coasterli · 2018 年10 月 8 日 10:11

@scherbakov.al

I have just uploaded v3.1.70. Please help to verify. Thanks!

scherbakov.al · 2018 年10 月 8 日 14:45

Google play does not show update yet … I wait …

Mahbub_asif · 2018 年10 月 8 日 14:49

Waiting for the update

Mahbub_asif · 2018 年10 月 8 日 15:00

Updated to .70 version, Switched to mainland china server. The issue is still there

dingyichen · 2018 年10 月 9 日 03:06

@Mahbub_asif

Which Android version do you have with your phone?

We have found the root cause. It will happen on Android version below lollipop, TSL protocol version issue.

Mahbub_asif · 2018 年10 月 9 日 03:24

Mine one is 5.1.1 lollipop

dingyichen · 2018 年10 月 9 日 03:49

We have fixed the issue, could you have a try again? Let us know if it works.

Mahbub_asif · 2018 年10 月 9 日 12:28

It doesn’t work, Mainland china .70 version

scherbakov.al · 2018 年10 月 9 日 13:35

I also have an android version 5.1.1. Updated to 70, there is a problem.

Mahbub_asif · 2018 年10 月 10 日 06:30

Yes same

Olga.iso · 2018 年10 月 10 日 13:22

.70 version. Problem still here.

dingyichen · 2018 年10 月 10 日 13:24

@Olga.iso @Mahbub_asif @scherbakov.al

Sorry for the inconvenience, a new version v71 with the fix is available from beta test, please have a try.