Connection timeout issue

dingyichen · 2019 年5 月 20 日 02:05

So please follow instruction of Connection timeout issue to fix the issue.

QrystalClear · 2019 年5 月 20 日 02:09

I did and logged in with the account. Connected to the device, but once again connection timeout. And yes it was in china’s server

dingyichen · 2019 年5 月 20 日 02:16

Change DNS of your router to 8.8.8.8 and connect again with account we provider to see if it works.

QrystalClear · 2019 年5 月 20 日 02:32

Hi, I am not sure how to do that because I am using my laptop as a WLAN hotspot, which works for alexa as my WLAN is a university wifi.

willscottrod · 2019 年5 月 21 日 07:42

Hi there, im currently trying to use the lixin@yeelight.net and it is saying incorrect password

sirapop · 2019 年5 月 23 日 01:33

Can you please whitelist my account? I am having the same issues.
6192258357

ratdon · 2019 年5 月 23 日 21:03

Hi.
I’m from India. I’ve got MI smart LED 10W. After few modifications in my router, I made it to connect to the network and it was working fine for a day. Then suddenly it became offline. I tried to reset it and reconnect. It’s failing at the network connection. It is available in the dhcp list though.

I tried to follow the given procedure. Turned to China server, tried to login with above given account. But it’s saying incorrect password.

Account: 547184802

dingyichen · 2019 年5 月 24 日 01:19

Changed password back, have a try.

dingyichen · 2019 年5 月 24 日 01:20

There’s no whitelist to resolve the issue, please follow instruction in the first post of this thread.

ratdon · 2019 年5 月 24 日 05:05

Connection succeeded. With both the account mentioned above and my account as well. But after an hour, the same condition. It’s offline. Checked the DNS. It’s set to 8.8.8.8 only.

TepsiHapsi · 2019 年6 月 3 日 17:37

Hello,
i tried lixin@yeelink.net, but ‘incorrect password’
thx

dingyichen · 2019 年6 月 4 日 02:18

Changed back, have a try.

TepsiHapsi · 2019 年6 月 4 日 03:15

Thanks a lot, work fine after the firmwares update.

alexbarruda · 2019 年6 月 5 日 20:19

Pra mim não aparece a opção de Zimbabwe

rorrohawk · 2019 年6 月 13 日 01:27

Hello, I had follow your instructions, connect using yeelink account and everything was fine with pairing my smart bulb.
But when I try to update the firmware it says that I already have the last version (actual version 1.3.0_0035).
I’m from Chile, and I have selected the China region. I also tried with Singapore, Russia and USA.
Mi account Id is 6204208853

I appreciate if you can help me

dingyichen · 2019 年6 月 13 日 01:57

Which device do you have? Is it a device of Yeelight?

rorrohawk · 2019 年6 月 13 日 02:09

Hello @dingyichen , is the Philips ZhiRui E27 bulb

dingyichen · 2019 年6 月 13 日 02:19

We are Yeelight and Xiaomi Philips is our competitor, we know nothing about it.

rorrohawk · 2019 年6 月 13 日 03:48

Ok my friend, I understand.
For the record, I solved it creating a new account in a different region than China, so this way I’d got an Account Id less than the terrifing 4294967295.