Can't connect to Router


#1

I purchased a yeelight bulb a few days ago and it will not connect in the yeelight app, it will get to 25% then it will say " “Connection Failed” Please check your device and enter the correct info" but I am entering the correct password for the wifi… it only contains letters and numbers, no special characters.
I do not see it appear on my DHCP. I saw on another thread a staff member said then the domain “xiaomi” is being blocked. How would I be able to unblock this? I have an RT-AC87U Router. Also my DNS server is set to 8.8.8.8. I also am on 2.4GHz with a WPA2-Personal.
My MI ID is: 1906018347


#2

Same problem. Please help us


#3

Please have a check if the bulb connected to your router firstly.


#4

Would any staff be able to assist us?


#5

Hello all!

I have the exact same problem and i dont have any idea how to fix this. I reset my bulb many times and it is loosing my router connection and fails to connect after 25%. Could you please help because i would like to use my bulb so much.

Thanks, Gabor


#6

Same problem, help please.


#7

I’m not sure if it is connecting. It does not appear on my DHCP list. When going through the app I enter select the bulb then put in my wifi’s passcode. Then it proceeds and stops at 25%. The tells me the error listed above.


#8

Keep us updated if you get it resolved please!


#9

So the bulb has problem connect to your router, please check if the password is right. And do you have any special character of the password? What type is the router?


#11

Yes my password is correct. My password contains letters and numbers only. If I type the incorrect password it will not get passed 0%. I have a RT-AC87U Router as said above in my post.


#12

So please double check if the lamp connected to the router when connection fails.
If yes, please have a try with changing your router’s DNS server to 8.8.8.8 instead of using automatically allocation?


#13

(帖子被作者删除,如无标记将在 24 小时后自动删除)


#14

How would I know if it is connected? Would it appear on my DHCP list? if so then it does not appear there. The DNS is already set to 8.8.8.8. Please note I have said this above in my original thread already.


#15

Yes, you can check it from DHCP list.

So there’s some problem when the lamp try to connect to the router. Please use another phone to setup a hotspots with 4G network and try connect the bulb to it.


#16

(帖子被作者删除,如无标记将在 24 小时后自动删除)


#17

Ok I’ll try that. But to get the issue with my router resolved, what can I do about that?


#18

I tried it with another phones hotspot and I get the same issue. It does not pass 25%.