Bulb(s) go offline a LOT of the times


#1

I have two bulbs that go offline a lot of the times. I have to turn the bulb off and on and wait to get it back. This is not good for my user experience. I have sent an error report through the app.

Is the bulb defect?


#2

I have the same issue with all 5 of my bulbs.


#3

How many devices oyu have on WiFi? I had problems that something went occasionaly offline and it stopped when I bought more powerful router…


#5

i just tried to ping the bulb, seems it is losing connection a lot:

PING 192.168.192.56 (192.168.192.56): 56 data bytes
Request timeout for icmp_seq 0
64 bytes from 192.168.192.56: icmp_seq=1 ttl=255 time=4.854 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
64 bytes from 192.168.192.56: icmp_seq=20 ttl=255 time=2.923 ms


#6

Updating the bulba to the latest firmware made things worse. Now 3 or 4 bulbs go offline :slightly_frowning_face: not happy


#7

Please show me the product model and firmware version. Sorry for the inconvenience caused.


#8

Fw 1.4.2_0035

Light bulb color 2


#9

Seems like another case of: