Can't connect to Mi Desk Lamp


#1

Hi.
I bought a Mi LED Lamp (model MJTD01YL) and I can’t conenct it to Mi Home.
After adding it, I select my WiFi network (2G version, it lists my 5G network as public and doesnt let me select it, it’s grayed out).
Then a timer comes out (“updating connection state”), and after a while it times out (“connection timed out”).

I also tried connecting directly to the hotspot the lamp creates. I connect to it, go to the Mi Home app, and nothing happens (and the hotspot disappears).

Later I downloaded the Yeelight app. I select the Germany server and add the lamp.
This time it states that 5G networks are not supported. I hoose my 2G network, and the same thing happens: I get a time out.

What can I do?

Thanks.


#2

show me your xiaomi id please.


#3

Hi. It’s 265102647


#4

I contacted tech support by email, and they helped me fix it. Thanks a lot!!!
I’ll post the solution here, in case anyone else has the same issue.

1)Reset the lamp (in my case, hold reset button until it start “breathing”), and check if there’s AP named like “yeelink-light-***” in your phone’s wifi list. If there isn’t, it means there’s something wrong with the wifi module of the lamp.

2)In Yeelight/MiHome application, add the lamp you want to connect. Make sure there’s no special character of your router’s password. If it still can’t connect, see step 3.

3)Look for the lamp in your router’s DHCP list. If it’s there, it means there’s something wrong with connection between your router and Mi cloud. Please have a check with your ISP if it blocks some domain of xiaomi.
If it isn’t there, (in the DHCP list), it means the lamp has problems to connect to your router. Check if your router blocks the lamp or your router has too many devices connected (max).

  1. In my case, the lamp was in the router’s DHCP list, and my ISP said there was no blocking. It turned out to be the DNS of my ISP. I switched to Google public DNS 8.8.8.8, reset all, and it connected immediately.

Cheers.
Tarek.


#5

Thanks for update, I replied to your email :wink: