Hi Yeelight support.
We ask for your help. Me and my friend are users of your products series Yeelight JIAOYUE 450 and 650. But, unfortunately, during transportation, the shells were damaged or completely broken. We ask you to send us only plastic shells of the following sizes and “colors”.
Yeelight JIAOYUE 450 „STARRY“ – 1 pcs
Yeelight JIAOYUE 650 „STARRY“– 2 pcs
Please inform the cost of each of the shells and the cost of sending one package (450 + 650 + 650) and two packages (450 + 650) and (650). Country of destination - Germany.
We hope for your understanding and help.
Agree, it would be wrong to require the user to buy a new lamp, just because the plastic shell is damaged. (through the fault of the transport company).
Waiting for your reply
Thanks in advance