I posted the information to Xiaomi Cloud yesterday, but they didn’t find any useful info.
As you can see the lamp in your DHCP list, I think the lamp is connected to your router. There must be something wrong when the lamp tried to communicate with the cloud. So could you show me the ping result of “us.ot.io.mi.com”、 “de.ot.io.mi.com”、“sg.ot.io.mi.com” and “ot.io.mi.com”?
All the sites are pinging successfully from the router. It does not seem to be connection to server issue. It looks like something is going wrong during the registration. Do you need the lamp serial no?
I am surprised because both the ceiling lamps delivered to me are showing the same problem. Thanks @dingyichen
Which country do you live? Could you have a try with other server?
If you still have the issue with the server nearest to you, you can have a try with:
1 Setup a hotspot with another phone and connect the lamp to it to see if it works.
2 If yes, try changing DNS of your router to 8.8.8.8.
3 Reset your lamp, connect again.
I’m in Israel, tried connecting to all servers, same issue.
The lamp connected to my WIFI correctly, I can ping it, so hotstop via another phone does not suppose to solve it.
I can ping all your servers except Singapure, which might be just blocked for pings, traceroute reach it.
What is DNS 8.8.8.8, how will I surf the web with such DNS ?