We have received a lot feedbacks about device connection failure with “timeout” error message.
With the support of several volunteer users from this forum, we found the root cause is DNS resolution failure. After changing DNS from ISP Assignment to static DNS address 22.214.171.124 from Google, most of the connection error cases were resolved.
Now we are trying to figure out who, where and why. If you are facing the same problem, please try the followings:
Try to setup static DNS address 126.96.36.199, usually you can change it in DHCP settings on the web console of your router, if you have no idea how to do that, please contact your ISP for help.
Changing DNS might impact some other VOIP, ITV services from your ISP, if you run into that problem, you can keep the original DNS configuration(it will be Assign ISP DNS in most cases), then retrieve the DNS address assigned by your ISP (Refer to: https://www.cyberciti.biz/faq/how-to-find-out-dns-for-router/).
Once you get that DNS address, setup static DNS address as step1. You can set ISP DNS as primary and 188.8.131.52 as secondary.
If it works for your case, please let us know:
- Which country do you resident?
- And what’s your ISP?