Unable to add Yeelight Moon ceiling light to Yeelight app

Yeelight Ceiling Light
#1

It fails with a time out error.

Account number is 8193925089.

I can see the devices are connected in my orbi internet router. But adding them in the app failed.

Any support would be much appreciated. Thanks!

#2

Is there anyone out there who might be able to assist?

#3

I can’t see any device under your account, may I ask which server you connected it to? Can you try using a mobile hotspot connection, or switch to a mainland server connection? If the connection is successful, upgrade first

#4

Thanks Morgan. I tried connecting to all servers and the behaviour doesn’t change. I’ll try connecting to a mobile hotspot instead now and let you know.

#5

Hello, Please delete the device in “Yeelight” aap, then re-add in to try.