Yeelight lightstrip 1S pairing issue

Hello,

I am unable to connect my new Yeelight lightstrip 1S to my system.

When i finish the pairing process, the device is added to my other appliances. After a few seconds, it disappears from the list.

The product is new and I can’t return it. Any idea what could be wrong?
Here is a video link to see what is happening:

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Hello, please send me your Mi Jia account number

I’m experiencing the same issue, I’ve tried to reset the device, my router, and using a different network but it still wont connect to the application :frowning: