Chroma Connect + Desklamp 2 cannot find device

I have the lamp connected to the mobile app with LAN link enabled, It works on my Alexa, works on the app. Nothing i do will get the device to show on the Chroma Connector. I have searched for hours upon hours and followed the very minimal support/troubleshooting information i could find. This is very frustrating and my light strip is showing up today. I had plans to use these products throughout my whole house but the main selling point was for my office lights to work with my Razer chroma. How can i get support on this cause there is no phone number and emailing support gets me nowhere.