W3 Light bulb unable to change to other colours besides green and white

Yeelight LED Bulb (Color)
#1

My light bulb is unable to change to other colours besides green and white. What is the issue here? I have tried to reset it and still the same. Anyone can help me here ?

#2

Hi,Have you upgraded the firmware of the bulb to the latest?

#3

Yes it’s on the newest firmware already.

#4

Which APP do you use? mi or yeelight app?

#5

Yeelight app

#6

OK Could you please provide your ID?

#7

Sure! 6468104657

#8

Hi I see you have three light bulbs. Only one of them has that problem?

#9

Yup one of them have issue, i cannot change the one to other colours beside green and white

#10

We can see from the background that the firmware of the lamps is the latest and the other two bulbs are fine. So we judged that the problem was not the firmware but the quality of the bulb itself. It is recommended that you replace one after sale

#11

Alright, I will return to Yeelight Official Store Malaysia to let them check.

#12

Thanks for your help!