W3 Light bulb unable to change to other colours besides green and white

elvinnn · 2021 年7 月 28 日 11:37

My light bulb is unable to change to other colours besides green and white. What is the issue here? I have tried to reset it and still the same. Anyone can help me here ?

zhangjiaxin · 2021 年7 月 30 日 06:43

Hi,Have you upgraded the firmware of the bulb to the latest?

elvinnn · 2021 年7 月 30 日 07:33

Yes it’s on the newest firmware already.

zhangjiaxin · 2021 年7 月 30 日 07:39

Which APP do you use? mi or yeelight app?

elvinnn · 2021 年7 月 31 日 04:15

Yeelight app

zhangjiaxin · 2021 年8 月 2 日 00:39

OK Could you please provide your ID?

elvinnn · 2021 年8 月 3 日 08:01

Sure! 6468104657

zhangjiaxin · 2021 年8 月 3 日 08:19

Hi I see you have three light bulbs. Only one of them has that problem?

elvinnn · 2021 年8 月 3 日 08:20

Yup one of them have issue, i cannot change the one to other colours beside green and white

zhangjiaxin · 2021 年8 月 3 日 08:26

We can see from the background that the firmware of the lamps is the latest and the other two bulbs are fine. So we judged that the problem was not the firmware but the quality of the bulb itself. It is recommended that you replace one after sale

elvinnn · 2021 年8 月 3 日 08:35

Alright, I will return to Yeelight Official Store Malaysia to let them check.

elvinnn · 2021 年8 月 3 日 08:41

Thanks for your help!