Incorrect HomeKit Code - Yeelight ceiling

Yeelight Ceiling Light
1

Hello, I bought a Yeelight YLXD42YL 480mm on gearbest ( link : https://www.gearbest.com/smart-ceiling-lights/pp_009932107618.html ) but when i try to pair the light with homekit I have an error saying that the code is incorrect:

IMG_1933-1.PNG
IMG_1933-1.PNG725×1570 142 KB

My order number on Gearbest is : 20050900963214517917
My personal localtion : FRANCE
MAC adress of the light : 40:31:3c:53:e1:bc
Firmware of the light : 2.0.6_0019
Connected on european server with the yeelight app on ios 13.5

Could you help me to solve this issue ?

Thanks in advance

Regards,

Mikael

2

up

3

Please try connecting to ceiling light with code 11122333, see if it works

4

Hello, this code is not working

5

Is there any different error showing when connecting failed？If not, you need to contact customer service for replacement, so sorry…

6

Hi, the same error since the beginning : “The configuration code is incorrect”

Can you tell me how to contact the customer service please ?

Thanks

7

Hi,
Where did you buy the device?
Please contact your seller for replacement.

8

Hi,
bought at gearbest and i’m in touch with them