Turn off lightstrip. Doesnt turn off. Just turns red. HELP

#1

I have the yeelight lightstrip plus. When i turn it off, via the app or via the controller, it does not turn off. It turns red. I can only turn it off by unplugging it from the power source. Is there a fix to this??!? Please help!

#2

Please have a check if the connector between controller and strip is ok. If yes, please contact your retailer for a replacement.