Can’t connect color bulb after reset


#1

Hi, i’ve changed my WiFi connection so I have to reset all my bulbs. After switching 5 time on and off and following all the steps and after the connections reaches 100% it return to the reset screen where it says to reset the bulbs by switching etc.
Please help!
My ID is 1833262843
And i’m connected to Singapore


#2

Try changing DNS of your router to 8.8.8.8.


#3

It didn’t function


#4

Please help me!


#5

First of all, please check if the bulb connected to your router.


#6

It didn’t cause when it reach 100% it return back to the reset screen “switch 5 times…”


#7

Please check from DHCP list from your router to see if it is connected.


#8

Hi, I checked and it didn’t


#9

So this is why connection fails, the bulb can only work with a router using WPA/WPA2 encryption method with a password, 2.4 ghz.

And what’s your router’s model?


#10

My router has all the thing you’ve just said…i’ve Just checked