New bulb not working

boftoutoune · 2017 年4 月 3 日 09:20

Hello,

I just bought two Yeelight LED bulbs color. The first works very well (connection to WIFI ok, yeelight app android OK). The second refuses to light: when pressing the switch to turn on, the bulb flashes one time very quickly and remains off. Same thing when I press the switch to turn off. I tried several times the reset (5 times turn on and off for 2 seconds) and on other points of light without effect. Yeelight application on android does not detect the bulb.

What can I do before I request a refund?

Thank you in advance
Boftoutoune

weiwei · 2017 年4 月 3 日 12:40

Where did you buy the bulb? You can contact the reseller. Currently we don’t have any official oversea channel, so we can’t provide much help.

boftoutoune · 2017 年4 月 3 日 13:33

I have already contact Gearbest.com for the refund. I hope you can help me with the problem, not the refund

weiwei · 2017 年4 月 3 日 13:35

It seems to be a hardware issue. Could you reset it successfully?

boftoutoune · 2017 年4 月 3 日 13:49

I try several time to switch it on/off five time in a row, but i cannot light up or connect with yeelight app.

weiwei · 2017 年4 月 3 日 23:56

If the bulb can’t light up, it should be a hardware issue, please contact GearBest.com.

boftoutoune · 2017 年4 月 4 日 05:33

Thanks you Weiwei for your time.