Connection time out, not able to setup device

Satyamsaxena · 2018 年6 月 21 日 17:38

i bought new strip, when i do setup it gives error after 99% i tried resetting strip multiple time with multiple hotspots but didnt workout, i am connecting Singapore server. please help me with this.
my id is 5161288339.

i can see strip in dhcp list and below is ping response

ping sg.ot.io.mi.com

Pinging sg.ot.io.mi.com [52.74.152.99] with 32 bytes of data:
Reply from 52.74.152.99: bytes=32 time=114ms TTL=46
Reply from 52.74.152.99: bytes=32 time=120ms TTL=46
Reply from 52.74.152.99: bytes=32 time=116ms TTL=46
Reply from 52.74.152.99: bytes=32 time=125ms TTL=46

Ping statistics for 52.74.152.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 114ms, Maximum = 125ms, Average = 118ms

ping ot.io.mi.com

Pinging ot.io.mi.com [42.62.48.224] with 32 bytes of data:
Reply from 42.62.48.224: bytes=32 time=547ms TTL=40
Reply from 42.62.48.224: bytes=32 time=641ms TTL=40
Reply from 42.62.48.224: bytes=32 time=2104ms TTL=40
Reply from 42.62.48.224: bytes=32 time=573ms TTL=40

Ping statistics for 42.62.48.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 547ms, Maximum = 2104ms, Average = 966ms

ping us.ot.io.mi.com

Pinging us.ot.io.mi.com [35.167.218.97] with 32 bytes of data:
Reply from 35.167.218.97: bytes=32 time=412ms TTL=41
Reply from 35.167.218.97: bytes=32 time=319ms TTL=41
Reply from 35.167.218.97: bytes=32 time=338ms TTL=41
Reply from 35.167.218.97: bytes=32 time=334ms TTL=41

Ping statistics for 35.167.218.97:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 319ms, Maximum = 412ms, Average = 350ms

ping de.ot.io.mi.com

Pinging de.ot.io.mi.com [18.194.20.12] with 32 bytes of data:
Reply from 18.194.20.12: bytes=32 time=184ms TTL=45
Reply from 18.194.20.12: bytes=32 time=191ms TTL=45
Reply from 18.194.20.12: bytes=32 time=188ms TTL=45
Reply from 18.194.20.12: bytes=32 time=185ms TTL=45

Ping statistics for 18.194.20.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 184ms, Maximum = 191ms, Average = 187ms

dingyichen · 2018 年6 月 22 日 01:31

Could you have a try with changing your router’s DNS server to 8.8.8.8 instead of using automatically allocation?

Satyamsaxena · 2018 年6 月 22 日 17:31

this is so frustrating, couldnt find dns setting on phone hotspot so did setup on laptop hotspot
tried with 8.8.8.8 it didnt work connection timed out even after 100% once

Satyamsaxena · 2018 年6 月 23 日 08:14

tried with wifi router also, didnt work, this is so much waste of time energy and money.

dingyichen · 2018 年6 月 24 日 13:03

It seems Germany server is the best server to use, please have a try again, and tell me the time you try to connect, we will have a look for backend. Many thanks.

By the way, which country do you live?

Satyamsaxena · 2018 年6 月 24 日 14:12

hi i am in india,

and if you are online i am going to try now.
or 11 pm IST ok for you

Di3go21 · 2018 年6 月 26 日 10:32

Same problem here. Im from spain and i can connect until last update. I can’t use the app :/.

Satyamsaxena · 2018 年6 月 27 日 03:50

@dingyichen Can you please reply on this, or let me know if there is something thats not working at xiomi end i would stop following this.

Satyamsaxena · 2018 年6 月 28 日 16:58

@dingyichen please reply I am not able to use strip

dingyichen · 2018 年6 月 29 日 01:59

Hi, I am afraid i have no idea about the issue.

I asked xiaomi IOT team to look up the log from the cloud, but there’s no clue with your account. This should be some network issue.

But there’s good news for u, xiaomi will deploy India server very soon, I think it will resolved your issue.

And BTW, do you have other xiaomi IOT devices?

For now, you can contact your retailer for a refund if want. Or you can wait few month of India server.

BR
Andy

Satyamsaxena · 2018 年6 月 29 日 10:34

That’s very disheartening,
Yes I have a led multi colour bulb also and it works very smoothly and I didn’t have any issues in setting up that.

Satyamsaxena · 2018 年6 月 30 日 13:45

@dingyichen

Can you please give one more try at your logs
tried with two different wifi connections using android device both time setup went up to 100% and then failed.
below are details
Singapore server (hathway wifi)
and US server (jio wifi)
User account : 5161288339
China time 9:42 PM Saturday, 30 June 2018 (GMT+8)
Is it possible to connect on WhatsApp ??

ping us.ot.io.mi.com

Pinging us.ot.io.mi.com [52.36.168.6] with 32 bytes of data:
Reply from 52.36.168.6: bytes=32 time=537ms TTL=41
Reply from 52.36.168.6: bytes=32 time=481ms TTL=41
Reply from 52.36.168.6: bytes=32 time=315ms TTL=41
Reply from 52.36.168.6: bytes=32 time=389ms TTL=41

Ping statistics for 52.36.168.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 315ms, Maximum = 537ms, Average = 430ms

dingyichen · 2018 年7 月 1 日 16:29

Which device do you have?

Satyamsaxena · 2018 年7 月 1 日 18:12

@dingyichen Smart led bulb Color below is the screen shot from retailer

Satyamsaxena · 2018 年7 月 4 日 06:33

Hi @dingyichen
Are you able to find anything in logs
There should be something

dingyichen · 2018 年7 月 5 日 04:03

Ok, we are working on the issue.

dingyichen · 2018 年7 月 5 日 11:59

Hi, Could you have a try with below:

1、Get IP address with command “ping sg.ot.io.mi.com”, it is like “52.74.152.99” (Use sg.ot.io.mi.com for Singapore server, us.ot.io.mi.com for US server, de.ot.io.mi.com for Germany server and ot.io.mi.com for Mainland china server);
2、Setup a local DNS server with your PC (You can use tool of simple dns), add an “A record” with the IP address you get from Step 1 associate to “sg.ot.io.mi.com”;
3、Modify DNS server of your router to the dns server you have setup in Step 2;
4、Reset the bulb and try to connect again to see if it works.

Thanks,
Andy

onyxgaze · 2018 年10 月 17 日 10:18

Hi,

I am trying to setup my Yeelight Light Strip and I have the same problem of connection time out. I first tried connecting to the China server and then tried with the SIngapore server. It failed both times.

Is there a procedure I can use to try and resolve this issue?

Has the India server been launched?

Thanks in advance.

dingyichen · 2018 年10 月 18 日 01:33

Pease refer to the topic to see if you are in this case:

Or please have a check with following link to check which step do you stuck

onyxgaze · 2018 年12 月 16 日 06:03

Hi,

Has the India server been launched?