Can't turn off lights with Google Assistant


#1

So this has only just started happening after turning the power off at the wall.

My device is recognised by my Google Home and the Yeelight App, but when I try to turn it off Google Assistant says “cannot turn off light due to an unknown error”

The light turns on fine with Google Assistant.

I have reset the light and have also removed my Yeelight account integration with Assistant but it hasn’t fixed it.


#2

I just fixed it, please try say “Hey Google, sync devices”.


#3

Hi, I have gone through your problem of not able to off light. There may some configuration setting problem if the setting is ll right then it will be problem in your internet connectivity so you can take help from [Tenda Support](https://routerchatsupport.co.uk/tenda-support/ ‎) for any technical issue.