Mi gateway on Singapore server

I don’t have that one :slight_smile:

I was so excited reading the thread title, but damn… I realized that Gateway still not be used with Singapore server. I’ll keep that server to continue using Google Home, hoping Xiaomi listen to us. In the mean time I’ll subribe to the thread. Thank you guys for your tests.

Anyone notice with every Mi Home update they translated more & more devices settings to English (previously is in chinese)? I hope this means a progress on their side for this server transition.

On the other note I’ve seen Yeelight Switches & Body Sensor on an old CES 2017 videos on Youtube, what happened to it? Sorry if this already being asked before.

I think the solution it would be easier if someone make a plugin. For example I have broadlink products and there’s a dude he made a plugin called rm plugin its a tasker plugin. You install that. Don’t need to have tasker installed. And it supports Alexa. The broadlink app it doesn’t support Alexa or Google or anything. The dude made this plugin and I can use all my broadlink devices with Alexa. If someone make something like that for xiaomi it would solve m the problems.

I think the solution it would be easier if someone make a plugin. For example I have broadlink products and there’s a dude he made a plugin called rm plugin its a tasker plugin. You install that. Don’t need to have tasker installed. And it supports Alexa. The broadlink app it doesn’t support Alexa or Google or anything. The dude made this plugin and I can use all my broadlink devices with Alexa. If someone make something like that for xiaomi it would solve m the problems

I’m a fucking Idiot I bought gateway and many buttons, door sensor + cubes for 60 euros

And this will be not working with google home and singapore : ( so stupid I am…

Maybe I will chose buttons and gateway… I dont use my google home mini much…

I really don’t understand what all the fuss is about with Google home, can’t really imagine talking to turn the lights on/off… this is so lame, like 1970’s films… just a gimmick actually…

guys you need to relax a bit with the whole Singapore server.

you are actually bitching because you can’t talk to your alexa or google home so that you can turn your lights on or off?
because seriously… if they fix that stupid issue… the only thing that you will be able to do is that. turn lights on or off.

Soranamida you said that you bought “many buttons” which means that you were planning on using them if not then you wouldn’t buy the buttons… you would use your voice. people are “hard-wired” to use switches. it is something that we have been doing for more than 200 years. if you really need to use your voice… use homeassistant or openhab.
also… if you think that 60 euros is a lot for making your home a bit “smart” then you should stay off this game now and i am not judging your wealth. i am just stating facts.

try to use motion sensors… they make A LOT MORE sense than say “hey google, turn my living room lights on”

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man 60 € for the buttons and else, I will use them instead of my google home mini but my google home mini have 0 utility now :frowning:

and I’m a disabled person, google home is nice sometimes for me, but I will use motions sensor, or maybe I can use my camera xiaomi ?

Soranamida, I have the same issue with you.
Just to share with you, I have 2 smart home systems.
First: Automation. This can be done using MiHome with all the sensors.
Second: Voice control. I focus on affordable system: Sonoff with WiFi and RF433. RF433 is extremely good, which I can buy a lot of cheap smart home appliance. Most importantly, it works even when there is no WiFi.

Not only turn on or off. Change color, change intensity, activate scene, and so on… Without remotes, switches, or mobile phone. Obliviuosly Alexa/Google is more than a voice switcher…

You’re right, but with this mentality we should still use wax candles :roll_eyes:
Voice command is just a little bit ahead. I don’t see any reason to use ONLY wireless switch, I can continue to use the classic wall switches. Instead, a combination with Alexa/Google and newly switches could be the real step ahead.

Just my 2 cents!

hello mokchuzhzen, tell me more about your configuration i’m newbie : ( do you have yeelght bulb ? I have only wireless switchs I want to use the yeelight bulb colors, . it is possible ?

the sonoff solution use google home voice control ?

thank you man !

After many emails for about a month now and after i made sure that i explained the situation and noted this thread to them (had to bypass all the automated answers and insist very hard), today a few hours ago my ticket was finally escalated to the “Xiaomi escalation team”… i will really try to find out what is happening with the Singapore server or what are the plans with the EU server that SHOULD be ready (it is up and running many weeks now but neither Xiaomi nor Yeelight support it fully). I suggest that other people too, try to open similar tickets to Xiaomi global support for them to see that many people are having the same issue.
I dont expect much (actually i dont expect anything), probably another automated answer will come soon and i will insist for a real answer one more time but at least even if they answer that Singapore server will never have the gateway supported and that the EU server is going to be ready in a year, it will be better than not knowing anything.

Funny thing is that for the last 1 hour when i log in to the singapore server (either plain singapore or US singapore) i am getting the message “UPDATE AVAILABLE” prompting me to login to the US server (not singapore one) that “supplies more devices”… when i do so, i find out that it has only 5-6 devices in there (1/5 than the singapore server)… what can i say about Xiaomi…

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stormdreamer I/we appreciated your feedback and I’ll wait for good news (I hope), but:

I believe we can say nothing to Xiaomi. Just remember that we’re purchasing items specifically produced for chinese people, and they don’t sell outside China. Ok, maybe we can complain them for poor customer service, but, again, customer service/support is only for chinese people.
I hope they can reply you at least with an ETA for Singapore server support. Anyway, thank you again for trying! :slight_smile:

“produced for chinese people” really now? So the “international version” they are selling to every product is for “Chinese people”? They have the US Server, the EU server etc for Chinese people? They have english settings to the gateway and to every sensor for Chinese people? In my country they have an OFFICIALLY CERTIFIED reseller of their products because what? i am Chinese? Come on, you know thats just nonsense that Xiaomi repeats in order to avoid support!!.. lets dont repeat ourselves the nonsence from Xiaomi…

When i bought the INTERNATIONAL version of the Mi Box that was sold OFFICIALLY here in Greece from their certified reseller, i needed to ask just a question and Xiaomi answered back then with an automated answer that they dont sell their products outside China (although they do and they have resellers to some countries!). Is a shame to repeat such a lie ourselves. They give this answer to EVERYTHING you are going to ask but hey… their email is "Xiaomi Global Email Support " with the address service.global@xiaomi.com … got it? Global…but only if they avoid answering questions or if they dont give support that will cost them.

I mean, several services are only for chinese people, that’s it. If you buy international version, you already known that you cannot use some features. I have Google Home, but I can complain Google because it doesn’t speak italian.
Hey, btw, I don’t want to be Xiaomi paladin :slight_smile: , just explain my point of view. We can hope Xiaomi will extend their services to all servers, but we cannot pretend it. Otherwise we can look around for other brands!
Anyway, as I wrote, I hope you’ll get reply soon. :wink:

:smiley: dose pono!

I undestand what you say and many people say that because this is what Xiaomi’s support is making us believe by avoiding any support, but it is just not true. The fact that they are giving multiple servers, multiple locales and are trying to translate (not always with success) everything (including gateway, sensors, automation etc), is the proof that Xiaomi is trying to sell outside China through certified sellers (like Gearbest or even local resellers).
You know what? if you take a look at their automated message they always say “Please note that Xiaomi does not provide any provision for International Warranty or warranty on products which are purchased from any unauthorized seller
They are talking about authorized sellers in order to support international users and not that they support only Chinese users. But the problem is that Xiaomi always try to avoid the after sales support, even if you bought the product from an authorized reseller they are telling you at first"talk with him" and you have to struggle to make them understand that the questions you ask can only be answered by them. Here i was describing the problem and i was told to talk to the reseller, or after that to describe the problem again and again and even to send screenshots proving the problem (…) now after 20 days. Even did that in order to keep the ticket active.
I find all this attitude from Xiaomi hypocritical, they want to sell to international users but also to avoid to support them and that is why i am frustrated, not with you (sorry if i gave you that impression) but with Xiaomi.

At least yeelight is supporting us and that is exactly why we want to keep the bulbs although we are having a hard time with Xiaomi as their partner.

Anyway, lets wait but i have very low expectations… it will probably take them another 20 days to answer just to give me a stupid answer like today and escalate it to another department until i am tired and stop.

You’re absolutely right, the Xiaomi support, for international users, sucks. We agree on this and I believe we cannot do nothing, except go for other expensive brands. Mooore expensive, like Philips hue bulbs (55€), and its gateway, against Yeelight bulbs (15€). So, we want to save money, but we already know what we should expect. Xiaomi produces great items, at reasonable price, but unfortunately we have to fight with their stupid policy. But, hey, as I wrote days ago, this is their issue, I don’t buy any of their automation items until the Singapore server will be compatible. And, as I saw on the net, like me, many other people.

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I actually find the Google Home Mini exceptionally useful for managing my 3 Yeelights. If I’m on the premises it’s far more convenient that having to pull up the phone app. If I’m leaving the house for the evening it’s just “OK Google, lights off” without skipping a beat.