Connection timeout at 99%

phamductri · 2017 年5 月 14 日 08:18

Hi, I purchased Yeelight RGBW E27 (Color version) from Gearbest (I’m in U.S). I’m using the Yeelight apps Android to connect to the bulb. I’m using the Singapore server per recommendation written in the app. When connect to the bulb, The Connection timeout at 99%, this happened several times. My router is Orbi from Netgear. How do I debug this problem ?

phamductri · 2017 年5 月 14 日 08:19

The Chinese connection timeout at 89%, also happened several times. I gave up using Chinese server. Singapore server is a bit better, but it timed out at 99% as described.

coasterli · 2017 年5 月 14 日 08:31

what voltage is the power?

phamductri · 2017 年5 月 15 日 03:35

I live in U.S. Voltage is 120V in U.S

coasterli · 2017 年5 月 15 日 03:36

Please double check the voltage requirement on thx box.

fernym18 · 2017 年5 月 15 日 07:01

It seems that you bought the 220v since GearBest only sells that kind which isn’t compatible in the US. Try returning it and buying from Amazon as they have the 120v version.

coasterli · 2017 年5 月 15 日 07:24

Yes, it seems like that. But please double check the voltage requirement printed on the package.

phamductri · 2017 年5 月 15 日 07:28

Voltage requirement is 220V - 50Hz printed on the package.

coasterli · 2017 年5 月 15 日 07:30

That’s the problem. Please do as @fernym18 suggested.

phamductri · 2017 年5 月 15 日 07:32

Will return on GearBest. One extra question, does anyone know who else sells the 120V version beside Amazon ? It’s almost double the price on Gearbest or AliExpress.

fernym18 · 2017 年5 月 15 日 14:00

That I know of, only Amazon and Walmart sell it. Walmart ships it from a third-party supplier but it does cost the same as the Amazon one.