Yeelight white wont turn on, but is connected

WonderLoaf · 2017 年6 月 16 日 01:27

Just looking for some help, my yeelight white wont turn on. it has connected successfully, but will not turn on at all. Thanks in advance! -Paul

dingyichen · 2017 年6 月 16 日 02:32

Hi Paul, does the bulb not turn on by App or power off/on?

WonderLoaf · 2017 年6 月 16 日 02:50

Thanks for the quick response! The bulb wont actually turn on at all. However the app does connect, and allow me to use the functions as if it was on. Also i have tried resetting the bulb, using the light switch.

dingyichen · 2017 年6 月 16 日 03:30

It seems to be a hardware issue. Could you ask for a refund or replacement from the retailer?

WonderLoaf · 2017 年6 月 16 日 03:41

ok, I was thinking the same thing. I believe it is still within the refund period. Thanks very much for the awesome help! I really appreciate it! Best of luck
-Paul

flossie · 2018 年1 月 17 日 01:21

Does another bulb work in the socket?
I turned my lamp off with the switch once and of course google home couldn’t connect with it.
I turned it back on and asked if my light was on. Google Home said “Yes”. Voila, working again.