The lamp seems unresponsive.


#1

The lamp just wont power on. I checked the power cable but still cannot on. I hold the reset hole but still cannot on. I just bought this 3 days ago. Any advice ?


#2

Could you try with another power cable? If it’s the same, please contact your retailer for a replacement, maybe it’s a hardware issue.


#3

How can i get another power cable ?


#4

Try with another socket?


#5

Alr did that
I think ill contact my retailer. Thanks


#6

Same problem here.

I bought it today, after power on two times, i tried to connect with the mobile aplication, it didnt work, but once i turn off the lamp, im not able to power on the lamp again :frowning:

Any advise or hard reset? the reset hole its not doing anything since i can power on the lamp.


#7

what product are your referring to?


#8

Im referring to Xiaomi Mijia LED desk lamp


#9

Could you make sure the cable is well connected? If possible, please provide a video.


#10

Of course, i checked the cable first thing and tried in different plugs.

You can check it here: https://streamable.com/6ckwm


#11

Any ideas of things i could try?


#12

Looks like a hardware issue, please try to contact your retailer and replace one.


#13

Same issue here, just came from Walmart and it won’t turn on at all…