Aurora Order Incomplete

#1

Hi, I have only received one of the two perks I ordered from the Aurora crowdfunding on Indigogo…
I contacted support@yeelight.com numerous times and haven’t gotten a reply…
I need help!

#2

Hi, what’s your problem for detail?

#3

That I havent received all the products I’ve ordered and the support doesnt reply either

#4

Hello, could you please provide your Contribution ID? Thanks.

#5

Sure, the thing is I contributed twice and have no idea which order was delivered and which wasnt.
The IDs are 534 and 535

#6

Could you please tell me how many Aurora have you received, and how many Extension have you received?

#7

2 Auroras and 6 extensions, half of what I ordered

#8

Any updates? Sorry if I’m bothering you but I’ve been waiting for a while now

#9

Hello, sorry for the delay reply. We were on holidays during the past 4 days. Please confirm if your shipping address is still the same as left on Indiegogo. We will ship the rest of the order to you. Thanks.

#10

Yeah it is, thanks a lot for your help!