Offline issue


If your device could come back online after power cycle in two minutes? If yes, please update firmware(latest version: 1.4.1_40) and have a try.



Unplugged and plugged in again. The blue LED indicator light blinked for a bit and then stayed steady blue. The strip still appears as off in the app and the update does not work. There’s a red (1) around “Firmware Update” in the app, which seems to indicate that the app registers that the strip has old firmware; however, update does not work. What should I do?

When I unplug the strip the app indicates “offline”; after which the app just shows “off”. So it seems like the strip is able to connect to the internet intermittently (sometimes shows off, sometimes shows offline); however, is not functional. Updates don’t work, and using the app does not turn on the strip.


  1. 1 x Strip v1 Firmware 1.4.2_0044
    8 x Colour v1 Firmware 1.4.2_0061
    9 x White v1 Firmware 1.4.2_0055

  2. Singapore

  3. Offline in Yeelight App. Do not have Yeelights in Mihome.

  4. cannot control with either Alexa or Google Home

  5. does not work for the lights that are offline

  6. Appears in list of DHCP assigned devices and ARP table, but the offline devices do not respond to a ping

  7. Comes back on line after turning off for 1 second and back on. no need to wait 2 minutes.

  8. DrayTek Vigor2132ac. 2.4Ghz 11n Only, Channel 1, Mixed (WPA+WPA2)/PSK

  9. no



any suggestions to stop lights going offline? Could it be due to the large number of devices on wifi - over 50 here?



Most type of routers support 30 ~ 40 devices online at the same time. Yes, 50 is large if you don’t have a powerful router.



Yes, most cheaper routers even “suffocate” with like 20-30 devices… I had problems with my RT-N12E_B1 with ~25 devices until I bought RT-AC58U



So I’ve setup an additional access point, and put most of my Yeelights on that. I’ll report back in a few days.



The new access point has resulted in much more stable connections, lost a couple the first 2 days then made some changes to the AP settings and its been good since!

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  1. Mi LED Desk Lamp
  2. German
  3. Only in Yeelight
  4. Can’t even turn it off/on in Yeelight app. (Sometimes it shows up, sometimes doesn’t)
  5. Yes
  6. Incosistently.
  7. Wireless
  8. No


My conclusion. Rubbish hardware, rubbish software and rubbish servers. So much time wasted getting their lights to even connect let alone stay online once you do. Work for a week or two then one or more will go offline again. Either have to delete and try and add the device again (good luck with this junk!) or wait for something to change that brings them back online. Absolutely terrible. Yep, got burned with these, ‘buy cheap, buy twice’ DEFINITELY applies with this stuff. Get genuine Phillips Hue for a hassle free experience and without the need to keep fixing your Smart Home!



I don’t know guys… I have like 40 items from Xiaomi in my smart home… even some more like tablet, android box etc which all use Xiaomi eco system… I have 7 Yeelight products, Bulb white, Blub RGB, Blub white v2, Bulb RGB v2, stripe, Ceiling 480, Ceiling 650… Aqara switches, sensors… everything works just fine. The only thing I can complain about are sometimes notifications…It works so well that after a YEAR of using those products, I decided to REMOVE all classic switches in my home… and it just works…

I keep wondering when I read the forums, what kind of rubbish routers people have or what else could be wrong when so many people have problems??



What router are you using?



I have 2 routers; main one is RT-AC58U, where PCs/Tablets/Phones are connected, and the one I use for Yeelights (and hubs and Air purifier, Wifi Camera) is RT-N12plus.