Offline issue

dgorjup · 2017 年12 月 3 日 20:28

I’m having exactly the same issue with my Mi LED Desk Lamp. It goes “offline” a couple of times a week, seemingly at random, although it’s still connected to my network (is on my routers DHCP client list). Disconnecting and reconnecting the power plug temporarily fixes this (until the next random disconnect, that is).

I think I started noticing this around the time when the Mi Home app got a rework a couple of months back (i’m using the Chinese server).

liufei · 2017 年12 月 4 日 02:58

An issue with BLE that could cause the whole device to go offline was spotted recently… there’s a fix now. No idea if it’s the same issue with what you saw. We will release the fix with a couple of other enhancements and features ASAP. But if you are interested in a beta version, feel free to contact me

blubber73 · 2017 年12 月 20 日 11:45

Any news, when the fix will be available?

barmazm · 2017 年12 月 24 日 16:04

Same problem here.
Using Singapore server, have 3 ceilling lghits , eventually goes offline somtime after a day sometime after few hours

repel89 · 2017 年12 月 24 日 16:17

Having the same issue as well after upgrading to the latest firmware. From Singapore.

Tried resetting but the same issue occurs, light will auto switch off after leaving it on.

liufei · 2017 年12 月 26 日 03:23

The fix is scheduled for test. Since QA team is a little overloaded now, let’s hope to see it released by the end of next week.

repel89 · 2018 年1 月 6 日 15:29

Any update on the firmware update? Still facing the same issue. Thanks!

dingyichen · 2018 年1 月 7 日 09:55

The update is in QA, will be available very soon.

blubber73 · 2018 年1 月 16 日 08:12

Can you define “very soon” a little more accurately?

Gordonfreeman · 2018 年1 月 24 日 15:05

Hello,

Same problem here. I have no issue connecting my yeelight bulb through Mi Home app, but after a while it goes offline. Very frustrating.
I’m using the Mainland China server as I need my xiaomi switches to interact with my bulb.

I need some help on this please. Will the update fix this behavior? Will it be deployed soon?

Thanks

coasterli · 2018 年1 月 25 日 01:35

already submit to app store for review. Suppose will be put to live in two days.

liufei · 2018 年1 月 26 日 01:17

Hi, all,

Sorry for the inconvenience. We have fixed an issue recently that could leave ceiling lamps offline under conditions. The new version is under test for now and could go online within 2-3 weeks. But if anybody wants to get it earlier than that, you are more than welcome to ask and provide your xiaomi ID.

SrPeter · 2018 年1 月 30 日 14:03

Hello! I have got the same problem but with the RGB Bulb.
Will it work for me too?
ID: 1676308393
Thanks!

liufei · 2018 年1 月 31 日 02:39

Sorry but this fix is valid only for ceiling lamps. There’s no update for bulbs yet.

SrPeter · 2018 年1 月 31 日 07:20

Hi! But is there a known problem with the bulbs? My has the similar problem, i turned off last night and in the morning, it does not turn on, i restarted the router and tried to reset it, wich did not work.
Thanks!

liufei · 2018 年2 月 2 日 01:11

Hi, do you mind sharing with us below information so that we could test and reproduce the situation?

the brand and model name of the router
the WiFi channel selected, lease time
the distance between bulb and router
the number of devices connected to this router

repel89 · 2018 年2 月 4 日 11:14

Hi,

Any update for this offline issue? Been almost a month already and the issue is still occurring.

Thanks

sf159753 · 2018 年3 月 19 日 10:37

Any updates on the status of this issue? The offline problem started with me this week, my Yeelight Ceiling lamp seems offline, even when turned on by remote. All my other Yeelight products work fine (bulbs, desk lamp, big ceiling light 650). The Yeelight app confirms that all firmware is up to date, so the fix mentioned before should have been implemented now, I guesss… Any other users who got this problem recently? And users who experienced this earlier, has it been fixed for you?

sf159753 · 2018 年3 月 19 日 11:05

After a 5x power on/off reset and pairing it again with tge Yeelight app, it works again. Firmware has not been changed, it was 1.5.5_0180 already. Looks like my issue was not firmware, but network/server related.

ptthstr · 2020 年5 月 26 日 08:39

Hi. I have a similar issue with my Yeelight Ceiling Lights (YLXD41YL, HomeKit version), all 3 of them.

They always stay connected to my router but they randomly go offline in the Yeelight app (they stay usable through HomeKit however).

Sometimes it is the opposite, they display “No response” in HomeKit but are still controllable though the Yeelight app.

Power cycle doesn’t help. The only thing that works is removing them from both Yeelight and HomeKit, resetting them and readding them to both.

I was using the Yeelight app on European server. I just tried to remove them from the Yeelight app and to put them in Mi Home (Chinese server) instead to see if it improves things.

Very often, in HomeKit, I can see them as “updating…” for a few seconds, which no other device in my Home app does.

All of them have firmware 2.0.6_0019.