Canto conect after update 3.1.36


#1

my lamp was plugged in and working perfectly, so I changed the color to red and stayed on it for a few minutes. So I upgraded the application to version 3.1.36. After that the lamp went offline and I can no longer use the application. However in the application of mi wifi I can see the connected lamp still in the wifi. Can you help me?


#2

Do you have application of Mihome? Could you have a check if the lamp is offline in Mihome? BTW, you need choose the save server in Mihome.


#3

Vou escrever em português para poder explicar melhor.
Sou do Brasil, acabei de baixar o aplicativo mi home, porem não estou conseguindo me conectar nele mesmo com minha internet funcionando normalmente


#4

Please try to access the link with https://account.xiaomi.com with browser to see if you can login.


#5

I find your device is offline from cloud server.

How about power off and power on to wait about 2 mins to see if the bulb can be back online.


#6

Depois de fazer o login pelo link ela voltou a ficar online.

Muito obrigado pela rapidez e atenção. Vocês são ótimos.