Can´t connect to the bulb

i was triyng to connect my yeelight to my cellphone, but at 89% allways stop
i’m sorry for my bad english

Please check if the bulb has connected to your router successfully.

no

Which router are you using? Old firmware may have some issue with Airport Express.
You may check whether your password or ssid is correctly entered.
You may try to use another phone as hotspot to connect the bulb through it.

my router is arris

I was trying with 3 differents Cell phones but doesn’t connect

Do you have a WeChat or Whatsapp account? We can assist you do some live debugging.

Yes of course