Yeelight JIAOYUE 650 Surrounding Ambient Lighting. Does not turn off the light completely

#1

Good day!
Thank you for a wonderful product.

But I faced a problem, my Lamp does not turn off completely when you turn off the remote control button to off (via the app the same problem). (goes out; as in “moon”)
We must turn Off the switch to completely turn off the lights.
I tried different wiring diagrams power even bought a new switch, the Lamp continues to Shine.

And the second question: is it Possible to make the main light was completely switched off, and Ambient Lighting works?

#2

Video: https://www.sendspace.com/file/5d2zij

#3

Hi, I saw from your video and I think this is an issue I have never encountered, so please

  1. Have a check that if the lamp is the latest firmware, if not, please update it and have a try.
  2. Have a reset of the lamp to see if it will be ok by turning on and off five times in a row.

The answer is yes. The action of long press buttons in the remote is for the ambient light. But now it seems that you can’t turn off main light.

#4

Firmware last.
Reset several times to the factory settings.
On the second question, I found how to disable the Ambilight. all the functions of clamping, fast click, and mp works fine!
But the complete cutoff does not work

#5

Please provider your Mi ID, we will have a look at it.

#6

@MC_RIP,

I confirm that this is a hardware issue. Sorry for this disappointing issue, please contact your reseller for replacement or refund.

#7

mi id: 1635558382