Yeelight ceiling light conection problem

Aritz01 · 2017 年11 月 7 日 08:36

I have 6 ceiling lamps and they were working perfectly for months. we needed to change the wifi company and so the wifi name and paswords. so the lamps needed to be reconfigurated. I reset all of them and delete from the panel. When I try to conect them again it gets to 100% of the configuration and stays there forever. I use mainland server and have other devices and also one lamp in other location that is working. Any idea of how can I solve it? Thank you in advance!

coasterli · 2017 年11 月 7 日 09:50

What phone were you using? iphone or android phone?

Aritz01 · 2017 年11 月 7 日 11:07

Hi, thank you for your fast answer,

Iphone, last IOS.

Thank you

weiwei · 2017 年11 月 7 日 11:07

could you provide your Xiaomi Account and let us know which server did you choose?

Aritz01 · 2017 年11 月 7 日 11:14

Sure:

1664458971

It was all configurated at mainland.

Aritz01 · 2017 年11 月 10 日 08:13

Any news? it´s being a bit uncomfortable as we also have some the lights controlled by moving sensors. Thank you again.

weiwei · 2017 年11 月 11 日 12:34

Could you setup a hotspot and connect the ceilings thorough it?

Aritz01 · 2017 年11 月 11 日 14:03

thanks for your response @weiwei There isn´t a central computer there, so it would mean we can´t manage the lights from other places wich is important to us. Why do you think we aren´t able to conect them? is something app related withh the ios?

weiwei · 2017 年11 月 11 日 14:06

No, it looks like a network issue. Do you have another phone? You can setup a hotspot on it and use another phone to do the connection.

Aritz01 · 2017 年11 月 11 日 14:09

Ok, I´ll try a Xiaomi router that we have. or manage them with other phone. Thank you!

weiwei · 2017 年11 月 11 日 14:10

Thanks for trying and let us know.

Aritz01 · 2017 年11 月 13 日 12:32

Hi @weiwei I used the xiaomi router and It worked but once the connection passes the 100% and I get the screen to select the room the app crashes. Any guess? or I need to be lucky with the following update of the app?

Thanks again!

weiwei · 2017 年11 月 13 日 13:24

Are you using Yeelight app or MiHome App?
I will let our iOS engineer to take a look.

luhaobo · 2017 年11 月 14 日 02:07

Could you please give us a snapshot of crash？

Aritz01 · 2017 年11 月 15 日 09:12

Hi again, I’m using an Iphone 6 plus with IOS 11.1.1, hard to give a capture, it just shut down when it arrives to the selection of the room at the mihome app. Finally I discover it closes but the light is already linked so a bit more work but I´ve been able to reconect all the lights and they are working now.
Thank you for your attention and hope it helps anyway.
Best.