Unplugged and plugged in again. The blue LED indicator light blinked for a bit and then stayed steady blue. The strip still appears as off in the app and the update does not work. There's a red (1) around "Firmware Update" in the app, which seems to indicate that the app registers that the strip has old firmware; however, update does not work. What should I do?
When I unplug the strip the app indicates "offline"; after which the app just shows "off". So it seems like the strip is able to connect to the internet intermittently (sometimes shows off, sometimes shows offline); however, is not functional. Updates don't work, and using the app does not turn on the strip.